Voice Over Phone Service

A voice over phone service is important for any business. A phone service routes calls, provides company information like location and business hours and enables users to learn about new products and services while they wait for their call to be routed.

Developing Copy for a Voice Over Phone Service

When developing the audio copy for a voice over phone service, it's a good idea to make an outline that includes each department, and each task that department handles. For example, a business may have a sales department and a return/exchange department, but within the sales department there may be both domestic and international sales. In this instance it might be a good idea to first set a menu option relating to sales, then an option for each dependent department (press 1 for sales, then 1 for domestic sales or 2 for international sales).

Another consideration when developing a phone and on hold service is what type of audio a business wishes to include in addition to the menu voice over work. Product placement, advertising and music are all also very popular. When using additional audio, it is a good idea to make the recordings digital so as to ensure the highest quality and clearest reception. Digital audio also sounds vastly superior and makes a stronger first impression than lo-fi audio produced in the office.

ProVoice USA provides digital audio production for voice over and on hold phone services at rates affordable even for the smallest business.