Business Voice Over Work

One of the more overlooked aspects of the on hold service is the importance of relying on dependable voice over work to produce the actual recordings. The on hold service is more than just a menu option system meant to route and queue phone calls as they come in. The on hold message system serves almost like an extra employee--one whose tone and professionalism will affect how clients feel about the company. If an on hold message service sounds poorly produced or doesn't work easily and efficiently, a prospective client may just hang up.

Developing an On Hold Message Service

The most important step in creating an on hold message system is developing the actual breakdown and outline of how to route calls. This can involve several steps and key presses, but the outline should be logical and easy to follow. For example, customers should press 1 to be routed to the sales department, 2 to be routed to the customer service department and 3 to be routed to billing and account management. Within each separate directory it would then be possible to assign a specific key press either to a person in the department or to another subdirectory (domestic sales and international sales, for example).

The on hold system itself is important. While people are on hold businesses can take the opportunity to interject company messages over the music, like details on upcoming products, information regarding changes in policies or even just the location and hours of the business.

ProVoice USA provides voice over service that works for any business, and can be completed for a fraction of the cost of larger studios.