Answering Machine Voice Greetings

The most basic part of an on hold message in an answering machine voice service is the hold message itself. When placing a customer on hold it's a good idea to include an apology for the wait and a reassurance their call will be answered. With a little extra programming of the on hold message system it's also possible to give customers an estimate as to the length of the queue.

Making Catchy On Hold Messages

There are a number of things a business can include in an on hold message service that can make it sound upbeat and professional.

• Music
• Sound Effects
• Customer Reviews
• Product advertising
• Links to web addresses with more information

Of all of the above, among the most surprisingly useful inclusions in an on hold messaging service are web links to a business's website. Including web links not only enables a business to direct a client to its website, but it also allows for customer access to online shopping (if it's a part of the website). In addition, including web links that lead to troubleshooting assistance and customer service reduces the strain on your phone system and helps reduce queue times on the on hold service.

Including customer reviews or complimentary messages is also nice as it serves as a personal testimonial to a business' worth. Customers feel reassured when they hear the opinions of others, which in turn can make them more prone to trust a business when making a choice.

Visit ProVoice USA to learn about on hold messaging and voice over sound services from professionals in the field.